Terms and Conditions of Sale
The conditions set out here constitute our terms of sale. Please contact Sadie for clarity on any matter which is not clear or do not understand before paying your Booking fee and note that nothing contained here affects your statutory rights as a consumer. Sweet And Delicious Cakes pride ourselves on offering high quality products and first class customer service. We are a registered business and have a 5 star rating from our local E.H.O office as well as being fully insured. By making a Booking fee payment you are agreeing to the following Terms and Conditions.
We will endeavour to do everything we can to accommodate your order however we work to a maximum number of cakes per week and will not compromise quality through greed.
Usually 3 months’ notice for wedding cakes and 4 weeks for celebration cakes is sufficient, with less notice required during the winter months.
Customer Satisfactions Guarantee
Should you be unhappy with the cake we will do everything we can to rectify the matter before the event. If you are still unsatisfied then we will refund the price of cake in return for the product.
If there is a design problem the cake is to be photographed and e-mailed within 24 hours of the cake being collected or delivered. Situations where the cake is eaten, and therefore not returned, vouchers may be offered.
If you have a complaint about the taste of the cake then a sample is to be provided within 24 hours.
Check your order
While we take every measure possible to check orders it is also the responsibility of the customer to make sure the details on the order form are accurate. While we will do everything we can to rectify the situation when an error is made i.e. wrong date then the responsibility lies with the customer to check the details.
Booking fee and Payments
Once the order is placed the Booking fee (From £100 for wedding and large celebration orders or from £20 for other cakes) is non-transferable and non-refundable.
The order is confirmed on receipt of the Booking fee and no guarantees can be given on availability until the Booking fee has been paid.
Balances for wedding cakes are due 28 days before the wedding and for novelty cakes 7 days before the event.
In the event of cancellation, any work already completed is chargeable. Cancelled orders with less than 28 days’ notice are payable in full. Booking fees cannot be returned except under exceptional circumstances. If the event is cancelled due to epidemics such as Covid we will try and honour a new date and move the booking to that date. If we are unable to accommodate the new date and the event was cancelled due to government restrictions then the Booking fee will be returned. If the event is outside of these restrictions then the Booking fee will not be returned.
Alterations to Orders
Any alterations to the original order must be confirmed in writing and may be subject to an additional charge. If you need to reduce the size of your cake please give us as much notice as possible. Changes to the size with less than 28 days’ notice are payable in full.
When a cake is to be delivered it remains the responsibility of the company while in transit. Where any damage occurs then it is the sole responsibility of the company to make good any damage. If this is not possible, for whatever reason, then a refund will be given. Once delivered the cake is then the responsibility of the person or venue the cake is left with and we will not take any responsibility for any damaged caused after the safe delivery.
As you will appreciate that once the cake leaves us then responsibility then passes to the customer and the company is not liable for any damage in transit. Please be aware that a flat surface is required to retain the stability of the cake and should be secured where possible to remove the risk of movement in transit.
If you are unsure please ask Sadie.
Best Before Dates
When preparing some cakes, especially larger ones, the cakes need to be in prep for two sometimes three days before the event. While we do everything to ensure that the cake is as fresh as possible for the event the best before dates are usually within three days of the event.
If storing the cake before the event do not put the cake in the fridge as this will affect the quality of the sugarpaste and finish, store in the box provided in a cool dry place.
To assist in prolonging the shelf life after the event the cakes are best placed in a sealed container (this will damage a sugarpaste finish) in the fridge. We do not accept liability for consumption from three days following the event.
During the design process the customer will be informed of any non-edible decoration that will be used to construct the cake. The customer must relay this information to the venue / hosts.
Nuts:- Please note our cakes are made in an environment where nuts and nut products are used.
Dairy Products: - Please note our cakes are made in an environment where milk, eggs, & dairy products are used.
Gluten or Wheat Produces: - Please note our cakes are made in an environment where gluten and wheat produces are used.
Please let us know of any allergies or dietary requirements before booking, we are unable to accommodate certain allergens.
The design copyright is the property of the company. The customer does not have any claim on the design. The company reserves the right to use images of any design for promotional purposes following the event.
Methods of Payment
Methods of payment accepted are Cash or Bank Transfer. Bank Details Sadie Jones 20-85-13 00145580
Any personal data received from you at the time of booking shall be kept confidential and will not be forwarded to any other companies. Your details will only be used to contact you regarding your order.
Sweet And Delicious Cakes are committed to protecting the privacy of its customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to process your order and to provide you with the best possible service. We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.
Details we require
We need to collect the following information from you in order to process your order and notify you of the status of your order.
We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our website.
You can check the information that we hold about you at any point by contacting us.
Sweet And Delicious Cakes Registered Address: 72 Neville Street, Glascote, Tamworth, B77 2BD. 07969 859655. Email:firstname.lastname@example.org Web: www.sweetanddeliciouscakes.co.uk Facebook: www.facebook.com/sweetanddeliciouscakessadie